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The most common cause of this failure is your HTTP referrer being blocked by your firewall. If you are using Norton Internet Security, Symantec has instructions for allowing the referrer through for specific sites. If that does not work for you, you may need to turn down your firewall momentarily to initiate the download The referrer information (what page you just came from) is important for the security of our download section and does not give us any personal information about you. In fact, we only care that it says

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